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Customer Data Verification Associate

Central Heavenly Corporation
Taguig City, Metro Manila, Philippines. Call-centre full-time ₱22,000 - ₱30,000 per month
Posted 1 week ago

Job Description

Behind every great customer service team is a great back-office team. As a Data Verification Associate, you won't be talking to customers directly. Instead, you will be reviewing the information customers submit—like addresses, ID photos, and account details—to ensure everything is correct before their accounts are activated. It’s a quiet, high-focus role that ensures our customer database stays clean and secure.

Key Responsibilities:
  • Information Review: Verify customer-submitted documents against our internal security checklists.
  • Data Correction: Reach out to customers via email if their submitted information is blurry or incomplete.
  • Account Updates: Manually update customer profiles in the system once their data has been verified.
  • Security Flagging: Identify and report any suspicious or fraudulent-looking documents to the security lead.
  • Audit Support: Keep a neat log of verified accounts for monthly quality checks.

Job Requirements

Central Heavenly Corporation welcomes all qualified applicants and is fully committed to providing reasonable workplace accommodations to PWD applicants.
Educational Background: Bachelor’s Degree or Associate Degree in any field.

  • Experience: 0-2 years of experience. We welcome entry-level applicants with a high degree of integrity.
  • Technical Proficiency: Comfortable using spreadsheets (Excel/Google Sheets) and navigating multiple browser tabs.
  • Attention to Detail: You must be able to spot small errors, such as a misspelled name on a government ID.
  • Work Setup Readiness: This is a hybrid role. On-site days in Taguig will focus on team training and sensitive data handling.

Accessibility Selected

Accessible Restrooms
Automated Doors
Lowered Counters
Flexible Hours
Buddy System

Required Skills

Data Entry & Verification
Document Analysis
Attention To Detail
Integrity
Data Privacy
Excel
Reliability