Key Responsibilities:

• Front Desk Operations: Manage all check-in and check-out procedures efficiently, process payments, and handle key card management.

• Guest Relations: Anticipate and respond professionally to guest inquiries, requests, and minor complaints via phone, email, and in-person, ensuring swift resolution.

• Reservations: Process and confirm room and amenity reservations using the property management system (PMS) and coordinate with housekeeping and maintenance teams.

• Concierge Services: Provide information about local attractions, dining, and transportation, and assist guests with booking third-party services.

• Administration: Maintain accurate records of guest stays, billing information, and end-of-shift reports.

• Educational Background: At least a High School Graduate or equivalent is required. A degree or vocational certification in Hotel and Restaurant Management, Tourism, or a related service field is highly preferred.

• Experience: 1-2 years of experience in a front-of-house, customer service, or hospitality role (e.g., hotel, airline, restaurant). Fresh graduates with excellent soft skills will be considered.

• Soft Skills: Exceptional interpersonal skills, a professional and warm demeanor, and the ability to remain calm and courteous under pressure. Proficiency in English is essential.

• Technical Proficiency: Experience with a Property Management System (PMS) like Fidelio or Opera is a strong advantage. Basic proficiency in Microsoft Office (Word, Excel) is required.

• Work Setup Readiness: Must work on-site in the Taguig location and be able to work a shifting schedule, including weekends and holidays, to support 24/7 front desk operations.